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Terms and Conditions
Shipping
Uk shipping (3-5 working days)- Tracked- £7
Europe shipping (5-10 working days)- Tracked- £20
International shipping (5-10 working days)- Tracked- £25
You will receive email confirmation and updates when payment, tracking, and shipping have been completed.
Vivienne Lake Millinery is not responsible for any delays in delivery incurred due to adverse weather conditions, customs processes, industrial action or circumstances beyond our control once the item is with the delivery providers. Whenever possible, we will make every effort to ensure that your order is not delayed by such factors, and will contact you to make alternative arrangements if appropriate.
Overseas
Please allow extra time for orders to be shipped to you.
Our team we always communicate with you if complexities arise. Please be aware of duties and taxes you need to pay as they are not included in the cost of the item and shipping, therefore they are the customers responsibility.
Returns
If for some reason, you are not happy with your order, and would like to return it, please notify us by email to studio@viviennelake.com. Returns must be made within 28 days of delivery.
Pieces must be returned unworn with all labels intact and in the original packaging. A full refund excluding the cost of postage, will be issued back to you once the piece has been received and found to be in satisfactory condition. Refunds and exchanges will not be given on any items that have been worn or used, and/or are in an un-saleable condition.
The cost of returning will be the purchasers responsibility, unless the item is faulty in which case a full refund will be issued including the initial and return postage costs.
Please note that you are responsible for the return, and so we recommend that you use a recorded delivery service.
It is not possible to accept returns on bespoke orders. We make every effort to ensure that every customer is completely satisfied with their order.
Made to Order
Once your order has been placed, you will receive a confirmation email.
For all orders please allow 2-3 weeks for your purchase to be made.
Privacy and Policy
Your order is processed by Wix. We do not store your financial information in our system. Wix accepts debit and credit cards and Apple pay.
Our prices are shown in GBP, prices may change due to currency exchange. Once payment is excepted prices will not change.
You the purchaser are responsible for duties and taxes that may be charged when receiving items within destination country.
All products are individually hand-made and whilst we make every effort to maintain consistency in size, form and colour some slight variations may occur.
All designs and design rights are the sole property of Vivienne Lake, the designer. By entering and using this site, you acknowledge and agree that all content is protected by copyright, design rights and trademark rights as applicable. You agree that you will not (nor assist or facilitate a third party to) commercially exploit or create derivative works from the products and other content on this site.
By adding your name to our mailing list, placing an order, or sending an enquiry, your details will not be shared with third parties. All personal information collected through this website will be held securely in accordance with the UK’s Data Protection Act 1998.